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European Commission launches eYou Guide which sets out rights and responsibilities of online consumers (News Item)


The Commissioner for Information Society and the Media, Ms Viviane Reding and the Commissioner in charge of Consumer Protection, Ms Meglena Kuneva launched the eYou Guide on Tuesday 5 May in Strasbourg. The Guide provides practical and user-friendly advice on the “digital rights” consumers have under EU law.

The eYou Guide is the first internet site to provide a scoreboard of rights and obligations according to national and European laws. It sets out replies to frequently asked questions (FAQs) in clear language. The Guide provides information and advice in relation to a number of topics, such as:
  • Protection of private life and personal data on the internet;
  • Safety and security on the internet;
  • Rules on online advertising;
  • Obligations of service providers or sales with regard to users and consumers;
  • Copyright on the internet.

The Commission has indicated that this will be a dynamic and up to date portal on a rapidly changing digital environment. The eYou Guide is available at

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